FAQs

How can nutrition therapy help me?


Nutritional therapy is a holistic approach that identifies root causes of symptoms and restores balance through personalized diet and lifestyle changes. We use whole food nutrition to support your body's natural healing processes. We incorporate lifestyle and behavioral changes to help you maintain these results for life.

Our personalized approach recognizes your unique needs, whether it's a health concern, injury, or dietary requirement. WebRD's licensed professionals provide customized consulting to fit your life.

How does it work?

After your free 15-minute chat with us, we'll send you instructions for how to log on to our secure portal called Healthie. There, you'll fill out some background information so we can get to know you better.

During our first appointment we will review the information that you have filled out information together and set goals based on what we find. Together we will prepare a nutrition program to support your needs. Our systematic approach is very thorough and we work together to support you in meeting your goals.

How often do I need to see you?

The cadence varies for each client depending on your needs. Typically at the beginning, we like to see you in 1-2 week increments to give time for questions, education, and make sure you are on the right track. Then we space out the appointments to every 2-3 weeks. This is completely customizable depending on your needs. Our goal is to get you at an optimal level where you can work with us every 1 to 3 months until you have met your goals.

How long will it take?

Most clients begin to feel better within a week or two, but real change takes time. Most clients commit anywhere from 3-6 months to really hold themselves accountable to the process. Again, this can vary, and your appointment spacing is customizable to you. Ultimately your health is your responsibility. We are here to support and guide you and create a program that works to fit your needs.

What is a RD?

A Registered Dietitian (RD/RDN) is an expert in the field of nutrition. This is different than a Nutritionist.

Think of a dietitian like a professional football coach who helps you excel in a particular sport. They have extensive training and can create a winning game plan for your health. On the other hand, a nutritionist is more like a supportive teammate who shares helpful tips but might not have the same level of expertise as the coach.

Every Dietitian has obtained a minimum of a Master's Degree in Nutritional Sciences, completed a 1200 hour internship, and passed a National Boards Exam. The coursework in dietetics has an emphasis on classes such as: food and nutrition sciences, medical nutrition therapy, chemistry, biochemistry, organic chemistry, physiology, psychology, sociology and microbiology.

What is a CLT?

A Certified LEAP Therapist (CLT) has been trained on the LEAP (Lifestyle Eating and Performance) protocol. This patented blood test has been proven as a highly effective method of identifying and helping patients dealing with symptoms from food-sensitivities. This comprehensive training has been developed by a team of dietitians, physicians, immunologists, and medical business professionals with more than 100 years combined experience in treating food sensitivity related conditions.

What forms of payment do you take?

Payments are made through our secure Portal using Stripe. You may use a credit, debit or HSA account.

Do you take insurance?

WebRD accepts Blue Cross Blue Shield (Anthem), United Healthcare, Humana and Cigna. Carefully investigate the type of coverage you have and reach out to us if you need help determining your benefits. We offer Insurance-paid appointments and Non-Insurance appointments. Depending on your situation, clients are responsible for either a co-pay or full-pay at the time an online telehealth appointment is made. Payments are made through our secure Portal using Stripe.

How does the insurance process work?

Contact us for an online telehealth appointment through a secure, HIPPA compliant, portal.

* Some services are covered by most insurances, however, there are services that are not covered at all and payment is due before each session begins.

* We are in-network for Blue Cross Blue Shield of Georgia (BCBS), Humana, Aetna, United Healthcare, Cigna 

* We are licensed providers in Georgia and Florida

* We will contact you to discuss personal information such as your specific health, medical and nutrition needs. We will also discuss our fees for services.

* We schedule an appointment, verify insurance coverage before your appointment, and provide login help for our portal access to paperwork.

 I’m a current client, how do I login to my Healthie portal to reschedule or send my clinician a message?

When you first schedule an appointment, you will receive a link to our portal. As a current client, click that same link, login as “existing client”, enter your email address, then you will receive an email link to enter the portal. This 2-step process ensures privacy and security.

 

I’m a current client, how do I join the web video meeting?

You should’ve received a link for your appointment once you created your first appointment via email. Please [contact us][1] here if you need help with our Portal.